Yes, our terms of service and data processing procedures strictly comply with the Hong Kong Personal Data (Privacy) Ordinance (PDPO). We adhere to the "data minimization" principle, collecting only the data absolutely necessary.

Regarding data storage, our system is deployed on local cloud servers in Hong Kong (e.g., AWS/Alibaba Cloud) or on the school's on-premise servers. All transmitted and stored data undergoes high-level encryption (AES-256 and TLS 1.2+). We will never use school data to train public AI models.

冇錯，我哋嘅服務條款同數據處理流程，都嚴格遵守香港《個人資料（私隱）條例》（PDPO）嘅規定。我哋奉行「數據最小化」原則。

至於數據儲存方面，我哋嘅系統部署喺香港本地嘅雲端伺服器（例如 AWS/Alibaba Cloud），又或者學校嘅本地伺服器。所有傳輸同儲存嘅數據都會經過高級別加密（例如 AES-256 同 TLS 1.2+）。而且我哋絕對唔會將學校數據用嚟訓練公開嘅 AI 模型。

We provide a transparent and swift "Right to Erasure" mechanism. Users can manually delete chat histories, and school administrators can batch-delete all data. Upon account termination, data is permanently destroyed from both main and backup servers within 7-14 working days.

我哋提供透明且快捷嘅「被遺忘權」處理機制。用戶可以隨時自行刪除對話紀錄，校方管理員亦可一鍵批次刪除數據。當帳號註銷後，系統會喺 7 至 14 個工作天內，從主資料庫同備份伺服器中將相關資料徹底銷毀。

Yes, the system fully supports industry-standard OAuth 2.0 and SAML protocols for SSO. We seamlessly integrate with Google Workspace for Education, Microsoft Office 365, and eClass (subject to API availability), ensuring passwords are never stored on our end.

支援，系統完全支援業界標準嘅 OAuth 2.0 同 SAML 協議作單一登入。我哋能夠無縫整合 Google Workspace for Education、Microsoft Office 365 同埋 eClass（視乎 API），師生無需額外記新密碼，我哋亦唔會儲存密碼資料。

Yes, the system features a comprehensive "Admin Dashboard" and "Audit Logs." The principal or authorized system administrators can log into the backend to review system usage data to ensure campus safety and compliance.

有嘅，系統具備完善嘅「管理員後台」同「審計日誌」功能。為咗保障校園安全同合規性，校長或獲授權嘅系統管理員可以登入後台，查看系統嘅使用日誌同數據。

We employ a Multiple Guardrail Mechanism: strict system prompts restrict the AI to an "Educational Assistant" persona, powerful content filters intercept explicit/violent inputs in real-time, and we actively train the AI to resist "jailbreak" or prompt injection attempts.

我哋採用咗多重防護機制：底層限制咗 AI 只能以「教育助手」身份作答，內置過濾系統實時攔截色情/暴力內容，並針對「越獄」（破解 AI）嘗試進行咗防護訓練，確保 AI 唔會被誤導。

Absolutely. Our "School-Based Chatbot" supports Retrieval-Augmented Generation (RAG). You can upload your own textbooks, notes, or past papers (PDF/Word), and the AI will formulate answers strictly based on that uploaded knowledge base.

絕對可以。我哋嘅工具支援「檢索增強生成技術」（RAG）。師生可以將校本教材、筆記甚至歷屆試題上傳至專屬知識庫，AI 就會嚴格根據上傳咗嘅內容嚟解答學生問題。

Yes, we integrate a speech recognition model optimized for Hong Kong. It accurately processes pure Cantonese as well as the common "mixed-code" (Chinese-English) expressions, significantly lowering the barrier for junior or SEN students.

支援。系統整合咗針對香港地區優化嘅語音辨識模型，唔單止可以精準識別純正廣東話，仲能夠無縫處理常見嘅「中英夾雜」表達方式，大大降低學生嘅使用門檻。

No. The system features built-in "Socratic Prompting." When asked for an answer, the AI acts as a tutor. It uses counter-questioning and hints to guide the student step-by-step to deduce the correct answer themselves.

唔會。系統內置咗「蘇格拉底式啟發提示詞」。AI 唔會直接俾答案，而係會扮演導師角色，透過反問同提供小提示，一步步引導學生自行推導出正確結果。

Yes. Our "Lesson Plan Generator" uses built-in templates referencing HK EDB guidelines. By inputting basic parameters (subject, grade, topic), the AI generates a structured plan covering objectives, motivation, activities, and assessment methods.

可以。系統內置咗參考教育局（EDB）指引標準嘅教案範本。老師只需輸入簡單參數，AI 就可以喺幾秒內生成涵蓋教學目標、引起動機、活動流程同評估方法嘅完整教案。

Yes. Our Smart Grading Assistant is fine-tuned for HKDSE requirements. It references DSE grading standards (Level 1 to 5) to provide feedback across dimensions like "content, expression, structure, and language" for core subjects.

有嘅。我哋嘅智能批改助手已經針對 HKDSE 要求進行優化。AI 能夠參考 DSE 嘅等級標準（Level 1 至 Level 5），針對內容、表達、結構等維度俾評語同升級建議。

Yes. By integrating a student's past assessment reports and daily observation records, the AI can automatically generate a preliminary IEP draft based on EDB guidelines, which teachers can then professionally review and fine-tune.

可以。透過整合學生過往嘅評估報告同日常觀察紀錄，AI 能夠根據教育局指引，自動生成 IEP 嘅初步建議草案，老師只需喺呢個基礎上進行專業審核同微調即可。

Yes. The "Student Profile" dashboard features multi-dimensional visual charts, including customizable Radar Charts, displaying comprehensive ability distribution across academic performance, social communication, and focus.

有嘅。系統嘅「學生檔案」內置咗多維度視覺化圖表，當中包括雷達圖，能夠直觀展示學生喺不同學科成績、社交溝通、情緒管理等方面嘅綜合能力分佈。

Teachers can use the "AI Assistant" to quickly log events using simple text. The AI then instantly integrates this with historical data to identify underlying patterns and triggers, providing intervention recommendations.

老師可以直接使用內置嘅「AI 助手」，用簡單文字快速輸入事件經過。AI 會即時整合學生過往歷史數據，自動梳理出潛在規律同引發情緒嘅前因，並提供介入建議。

Absolutely. By analyzing routine learning data (score fluctuations, assignment speeds) and cross-referencing common SEN traits, the AI provides early warnings and teaching adjustments to facilitate timely SENCO referrals.

絕對可以。AI 助手會深度分析學生常規學習數據，迅速比對常見 SEN 特徵，整理出具體嘅潛在風險點提供「早期預警」，方便老師適時轉介俾特教統籌主任。

Yes. The system utilizes Role-Based Access Control (RBAC). Teachers manage IEPs, therapists can access specific profiles to upload reports, and secure progress snapshots can be exported for parents.

完全支援。系統採用嚴格嘅權限管理機制：老師負責統籌 IEP，駐校治療師可存取特定檔案並上傳報告，老師亦可匯出進度同雷達圖分享俾家長，促進家校合作。

Yes, the AI Assistant aggregates a student's weekly data (scores, behavior, interactions) and drafts personalized reports. Teachers just do a quick review before sending, eliminating the need to write from scratch.

可以，AI 助手會自動整合學生該週嘅客觀學習數據同互動表現，草擬出個人化周報。老師只需要喺發送前快速審閱同微調，唔使再逐個從零開始寫。

After auto-grading quizzes, the system accurately compiles class-wide response data, directly pointing out pedagogical blind spots (e.g., "45% of students failed on algebraic transposing") for targeted remedial action.

當學生完成測驗後，AI 唔單止自動批改，仲會統計全班答題情況，精準指出教學盲點（例如：「有 45% 學生喺代數方程移項出錯」），方便老師調整教學重點。

Based on pilot testing, introducing this system saves an average of 90 to 120 minutes of repetitive administrative and preparation time per teacher per day, primarily through auto-grading and rapid lesson planning.

根據先導測試經驗，引入本系統之後，平均每位老師每日預計可節省約 90 至 120 分鐘嘅重複性行政同備課時間（主要來自自動批改同輔助撰寫教案）。

Yes, we provide AI similarity reports. However, we emphasize "Process Assessment." Teachers can view the "Prompt History" to understand how students interacted with the AI, encouraging genuine AI-assisted learning rather than copy-pasting.

有，系統內置 AI 相似度報告。不過我哋更重視「過程評估」，老師可以查看學生同 AI 嘅「互動歷程（Prompt History）」，了解佢哋有無進行追問同反思，防止單純複製貼上。